Frequently Asked Questions

Can I use the SiNE CARD with both Android^TM and iOS devices?

No, the SiNE CARD works with either Android or iOS, depending on the platform selected at the time of purchase.

Once paired, it works only with that platform’s finding network (Google's Find Hub or Apple Find My) and cannot be switched, even after a factory reset.

How do I know if my SiNE CARD is paired successfully?

After pairing is complete, your SiNE CARD will appear in the Find My app on iOS or the Find Hub app on Android.

You can also confirm pairing in either of these ways:

• In the app: Tap your SiNE CARD and tap Play Sound.

• On the device: Press the button twice.

• Two beeps: pairing is complete.

• Three beeps: not paired yet.

If the SiNE CARD is not paired, it will play a reminder beep every 3 minutes. This reminder stops automatically after 10 minutes.

What happens if my SiNE CARD is out of Bluetooth range?

If your SiNE CARD is out of Bluetooth range, it can still be detected by nearby devices on the same network (Find My or Find Hub).

When another compatible device passes near your SiNE CARD, it will anonymously refresh its location, helping you locate it.

Is the SiNE CARD waterproof?

Yes, the SiNE CARD is rated IP68, which means it is water-resistant and can withstand immersion in water up to 1.5 meters for up to 30 minutes.

How do I charge the battery in my SiNE CARD?

You can charge the SiNE CARD using a magnetic pogo-pin charging cable or a standard wireless charger.

The LED indicator shows the charging status:

• Red light: Charging

• Green light: Fully charged

How many SiNE CARD devices can I add to my account?

• iOS: Apple allows up to 31 items to be added to a single Apple ID.

• Android: Google has not published a specific limit for Android Find Hub accounts.

Notice

■ Location services and Google Location Sharing must be turned on. Requires internet connection. Available on Android 9+ and in certain countries for age-eligible users.

■ Find Hub app helps you find and connect to what matters in a single, secure place. Find your belongings quickly and safely – even if your devices are offline. Plus, seamlessly and securely share your location with friends & family for peace of mind. You can also choose to share your location safely with trusted friends and family.

■  Find Hub network requires location services and Bluetooth to be turned on. Requires cell service or internet connection. Works on Android 9+ on select devices and in certain countries for age-eligible users.

■ This product has been certified by Google to meet Find Hub network accessory specifications. Google is not responsible for the operation of this product. Google is also not responsible for ensuring that the product complies with any applicable safety standards or other requirements.

■ Google, Android, and Find Hub are trademarks of Google LLC.